Resilience helps government and private-sector organisations research, design, and build products and services that adapt as conditions shift. To do so, we leverage foundational practices from the social sciences, interaction design, and software engineering.
Resilience
Software & Strategy Studio
“Nobody expects the Spanish Inquisition!”
Resilience is a software and strategy studio that prepares you for the unknown.
Our Focus
Why Resilience?
It’s never a priority, until it must be.
Nothing remains the same, yet we help your service value remain constant. We ensure organisations can prepare for and adapt to change.
Five years ago, jobs were plentiful and the processes we used to design, develop, and build technologies were understood. Since then, our cultural norms, geopolitical expectations, and ways of work have been challenged. Advances in technology and economic and geopolitical shifts are challenging and creating vulnerabilities for organisations.
We help organisations evaluate the behavioural, cultural, and technological foundations of their services to ensure that whether it’s five or 20 years from now, they can uphold their foundational value.
Our Services
| Service Design | Design and Build Software | Facilitation and Strategy |
|---|---|---|
| Improving digital and physical service experiences Evaluate and design approaches that identify customer experience and back-end issues and areas for improvement. | Support the software lifecycle Lead project management and user research to designing the user experience, developing and building the software code, and creating service maintenance and governance models. | Crafting resilient strategies Work with cross-disciplinary teams to evaluate their current service offerings and identify and address behavioural, cultural, and technological dependencies that are or could hinder service reliability and value. |
Our Approach
| Research | Design | Build | Strategy |
|---|---|---|---|
| Research that informs a strong foundation Research behavioural, economic, historical, and technological shifts and dependencies. | Timeless user experiences Design experiences based upon foundational behavioural heuristics and design patterns. | Software that can evolve with you Digital software developed and built to adapt and update yet require less overhaul. | Strategies built to adapt yet align Provide artefacts that identify and offer resolution methods to key problem areas over the coming years. |
| What we deliver Guiding insights and principles that will guide your service as the landscape shifts. | What we deliver Software user experiences that match current user expectations and needs, yet are prepared for future adaptations. | What we deliver Software developed and built with durability and longevity in mind. All software is easily transferable and updatable. | What we deliver Strategy documents that reflect the organisation’s value proposition and inform key decisions as inflection points arise. |
| Why it’s needed Guiding insights and principles are timeless; they represent your customer’s core needs and the foundational requirements, regardless of a shifting landscape. | Why it’s needed Software trends and even the way we build them will shift, yet understanding and designing experiences based upon tested heuristics and behavioural constants. | Why it’s needed As the cost and expertise needed to develop software decreases, expertise in how to develop and build software that will adapt and withstand change has never been more important. | Why it’s needed Nothing remains constant, and there are always unknowns. Clarifying and implementing timeless practices help organisations map and prepare for future vulnerabilities. |